HR2013 Amsterdam – Blog and Twitter Guide

HR2013, Mobility, SAP HCM, SAPInsider, SuccessFactors, ,

Hi there,

Conference time again. This time the SAPInsider team is bringin’ it to Amsterdam for HR2013.  I was here in 2011 for HR2011 at Amsterdam RAI, and it is a great venue, and of course, beautiful city.

I am Amsterdam
HR2013 – This Week in Amsterdam!

I wanted to write a quick post to include some blogs and Twitter information so you can maximize your time while in Amsterdam this week.

Several colleagues  have already wrote some nice posts on some sessions they will be attending. The line up is great. Here are some posts:

I also wrote a short post on the Insider Learning Network:  Getting Ready for HR2013 Amsterdam which highlights the sessions I am doing as well as some key topics I will be  on the lookout for.

During this week, be sure to follow the hashtag #HR2013 on Twitter. There should be lots of activity, including tweets from myself (@jeremymasters), Martin Gillet (@mgillet), Luke Marson (@lukemarson), Sven Ringling (@svenringling), Anita Lettink (@NGA_Anita), and Danielle Larocca (@DanielleLarocca)

Some SAP peeps to follow: Jean-Bernard Rolland (@watchthewave), Prashanth Padmanabhan (@sprabu), Paru Sankar (@SankarParu), Yannick Peterschmitt (@ypeterschmitt),  Paul Hopkins (@phpkns)  and David Ludlow (@dHRludlow)

Some SAPInsider peeps to follow: Allison Martin (@AllisonMartin14), Riz Ahmed (@rizalahmed),Benny DiCecca (@bdicecca) and tweeting from stateside: Amy Thistle (@AmyHThistle). Not sure who else from SAPInsider will be there, but you can catch the action on the #HR2013 hashtag.

I am sure I am missing a bunch more.

Looking forward to a great conference!

Jeremy (@jeremymasters)

HR Wrap-up from SAPPHIRE/ASUG 2013

ESS, HANA, HR Renewal, HR2013, MSS, SAP Fiori, SAP HCM, SuccessFactors, , , , , , ,

Hi friends,

I attended SAPPHIRENOW/ASUG 2013 conference this past week.  I went in search of some answers to questions I discussed in my last blog.  I will touch on all those items and more in this blog.

Quick Thoughts on the Keynotes

I had overall mixed feedback for the keynotes. I thought Bill McDermott’s segment with sportscaster James Brown and guests was impactful, with a great customer endorsement from Under Armour. In the afternoon, Seth Godin was a great speaker and thought provoking. On Day 3, Professor Hasso Plattner also gave a nice summary of HANA within a Q&A format. This worked well for the most part, though it did get too technical at times for the audience, who were looking for more practical applications to how HANA will make their business/life better.  It was disappointing to not hear from Lars Delgaard (who was absent due to a personal matter), especially for the HCM folks in the audience.

Overall, the timing on the Keynotes was not managed well – starting late (approximately 10-15 minutes) and then ending a good 25-30 minutes late on certain days. The audience for those venues can be engaged for one and a half hour max. Any more, you will start to lose the audience and the crispness of the session looses its impact. Hope that gets adjusted next year.

What’s in a Name, and Should We Care?

During the keynotes, I exchanged several tweets on the product name and correct capitalization of SAP HANA, since I had been seeing it written in a variety of ways: hana, SAP Hana, HANA, and SAP HANA.  Thanks to Jonathan Becher, CMO of SAP, he set the record straight:

So, we all now know from the source: the official name is SAP HANA.

While on the subject, do we even know if HANA stands for something? Usually capitalization indicates an acronym, right? For example, SAP stands for Systems, Applications, and Products in Data Processing … Say that five times fast ;o)

SAP’s new UI offering, SAP Fiori, was also getting its name hacked in the Twitterverse during the conference. There were also folks confused whether Fiori was FIORI.  At least we didn’t hear Fury.  Again, Jonathon set the record straight:

 

That said… should we really care about all this grammar? I’ll let you decide, but I would think consistency will help with the marketing behind this important product from SAP.

SAP Core HR and Employee Central

I chose to leave this section SAP Core HR and Employee Central instead of SAP Core HR versus Employee Central. The reason being: it was clear from the sessions that SAP is investing in both. In his session on “The 2013 Guide to SAP HCM Improvements: On-Premise and Cloud”, Jean-Bernard Rolland made it clear that SAP will not be forcing any customers to migrate from SAP Core HR to Employee Central. In fact, SAP has been and will continue to make investments in the SAP Core through the HR Renewal program.  (Manager and Employee landing pages are planned to be released in July of 2013). This is good news for on premise customers who are not ready for the cloud. Vendors, like Worklogix, also offer an option for improved usability on premise of Core HR for HR professionals, Managers, and Employees. (You can check out that solution, HR Desktop, here).

Bottom line is this: as SAP consulting partners, we need to continue offering customers options since each customer’s roadmap is situational on a number of factors including their existing investments, and technology/organizational readiness.

Also kudo to the entire ASUG HCM team, as I heard most attendees say that the sessions were valuable and informative.

Yet Another UI Option: SAP Fiori

SAP’s latest UI offering (available version 1.0 as of May 2013) is SAP Fiori, which boasts a rapid deployment of 25 of the most used applications (some HR, some non-HR like Procurement and Sales).  It’s framework is based on SAPUI5 (i.e., SAP’s HTML5) but also needs the SAP Gateway (exact version: SAP NetWeaver Gateway 2.0 SPS 06) for consumption of these services. It is device-agnostic, meaning it will work on any device such as smart phone, tablet, or desktop.  Part of the appeal is that it can work on current investment, with an intuitive and “responsive design” (i.e., the screen will re-format based on device).

Current offerings within an HR context for ESS (employee self service) include the following:

  • Time Sheet
  • Leave Request
  • Paystub
  • Benefits Overview

Current offerings within an HR context for MSS (manager self service) include the following:

  • Approval of Time Sheets
  • Approval of Leave Requests
  • Generic Approve Requests

You can check out the Fact Sheet here, the pre-requisites here.

Remembering some recent innovations around SAP, we saw Eh5 UI Renovations in 2010, the MSS Add-on 1.0 and CORBU in 2011, HR Renewal in 2012, and now SAP Fiori. SAP Fiori is the first “mobile first”-developed technology from SAP which is a step in the right direction. That said, the app list for HR is basic and many SAP customers will balk at the price ($150 per user, one time setup).  It also lacks any role for HR (current roles: Employees, Managers, Sales reps, and purchasing agents).

It’s too early to know whether SAP Fiori will be an attractive option for customers using SAP HCM. SAP hopes that it’s not another flop like Duet, which got little to no traction, despite being a very cool concept. On the ground, I am still seeing customers wanting to leverage their existing portal investments, whether it be Netweaver, Sharepoint, or Websphere. And I don’t see that going away anytime soon.

What are your thoughts?

SAP HANA and its application for SAP HCM?

I attended an informative session “Leverage the power of SAP HANA in HCM” with Srikanth Gopalakrishnan and Michel Wulf from SAP on the developments and innovations around SAP HANA for Human Resources.  The discussion was mostly payroll-focused, as some of customer pain comes from longer-than-desired SAP Payroll processing times. The in-memory capabilities around SAP HANA will be able to power the business suite, as a platform, by greatly speeding up processing and analytic time. This innovation will be available for customers running SAP Payroll on premise, as well as for customers using the SAP Payroll cloud option (i.e., SAP R/3 instantiated payroll in the cloud).

Oh, and still no word about a full, native cloud payroll on Employee Central, but this could be in the making behind several closed doors.

Next Stop: Amsterdam!

It was great seeing customers, partners, and colleagues at the show. It was an enlightening week for me and my colleagues – thank you SAP and ASUG!

For my European friends, see you next month in Amsterdam for the SAPInsider HR2013 conference.

Jeremy

You can follow me on Twitter: @jeremymasters

My SAP HCM Preview to SAPPHIRE/ASUG 2013

HANA, HR Renewal, Hybrid, Mobility, SAP HCM, SAPInsider, SuccessFactors, , , , , , , , ,

Hi gang,

SAPPHIRENOW 2013 Conference
SAPPHIRENOW 2013 Conference

Like some of you, I will be attending SAP’s annual customer conference next week, SAPPHIRENOW, May 14-16 in sunny Orlando, FL.  It is also co-located with ASUG, the annual customer-focused conference for SAP’s largest user group. The event is an exciting conference since we get to hear directly from SAP, on hot topics and the overall roadmap. Specifically, within HCM there will be much focus on several topic areas which I will be listening for.

Here’s my top 5 list of SAP HCM topics I will be looking for during the conference:

1. What will HANA do (and be) for HCM?  Jarret Pazahanick wrote a nice piece on HANA for HCM on SCN here. With some of the topics on the roadmap  and under consideration (e.g. Compensation and Benefits modeling), it makes me wonder how (and when) on premise customers will consider using HANA. Of course, after yesterday’s announcement of SAP HANA Enterprise Cloud, SAP’s direction is clear for those companies ready for cloud.  For those on premise customers, there is still more information they need to understand what HANA can deliver for them. I will be looking next week at how HANA’s value can be realized for both customers on premise and those seeking cloud-based HR solutions.

2. What options do customers have for a refreshing User Experience? (i.e. what about HR Renewal and the other options that customers have for improved usability?). I wrote a blog on HR Renewal a few weeks back which you can read here, where I talk about “refreshing the UI”. Certainly, the new HR Renewal will be a welcome option for many customers (already on, or upgrading to ECC 6.0, Enhancement Package 6).  Robert Moeller, Solution Owner, Core HR at SAP, also just wrote a nice piece on this here on SCN, around Feature Pack 3 of HR Renewal which became available on March 13, 2013 to customers. Also, if you haven’t listened to the recent podcast from Insight Consulting Partners, please check it out here.  I was honored to join Insight Consulting Managing Partner Steve Bogner, and podcast members Brandon Toombs and Martin Gillet. Both Brandon and Martin will be at SAPPHIRE this year as well.

3. Any news about Payroll in the Cloud from SAP? If you haven’t already read this piece from Holger Mueller, do yourself a favor a read his blog “And suddenly…Payroll matters again!“.  SAP has been very light around this topic since the SuccessFactors acquisition.  The question on the table of course is whether SAP will build out a full cloud payroll solution, or keep with their instantiated hosted payroll offering (complimented with vendors like ADP). Next week, I will be keen on understanding if there is any buzz on the ground at SAPPHIRE regarding a payroll cloud initiative.

ASUG Annual Conference 201
ASUG Annual Conference 2013

4. Continue feeling the customer pulse around on premise v. hybrid v. full cloud On Tuesday, I will be co-presenting a session on a success story of how our organization, Worklogix, helped a leading pharmaceutical company with their global ECM (SAP Compensation) on premise solution. You can view the abstract of this session here if you would like to attend.  There is also a variety of SuccessFactors sessions as well, which you can see here. I will continue to meet with customers (existing and prospective) to get their perspective on this critical topic area – always one fiercely debated with lots of strong opinions.

Mobile Desktop
Menu screen for the Mobile Desktop by Worklogix

5. Understand the traction around mobile HCM. I wrote a blog on mobility and held an HR Forum Q&A for the Insider Learning Network which you can check out the transcript here.  Did you know SAP has a store like iTunes, and specifically for the HR Line of Business? Check out SAP’s apps, as well as those from software vendors who drive innovation in this great eco-system like Worklogix, EPI-USE, and hyperCision.  I will be looking to understand SAP’s direction with mobile applications, especially with regards to pricing and future innovation both using SAP HCM (Afaria as MDM and SUP as MEAP) as well as SuccessFactors offerings.

Whoever is going, please drop by booth (pod) #2027b to say hello to me and the rest of the Worklogix team who will be in the Exhibit Hall. Hope to see some of you soon!

Jeremy

Mobile Desktop

Refreshing the UI: HR Renewal, HR Desktop and Mobility

ESS, HR Renewal, MSS, Self Services, , ,

During the HR2013 Conference in Las Vegas this year, I was honored to be the moderator of a panel “SAPexperts LIVE! Panel Discussion: Recent Enhancements to Employee Self-Service/Manager Self-Service”. You can also check out the video posted on Youtube video here.

During the session, there were several key themes resonating, but one of which was the new program from SAP called HR Renewal.

HR Renewal

HR Renewal is a program started a few years back from SAP that was meant to refresh the user experience for HR. It’s now also being extended to include ESS and MSS start screens, with shipments scheduled later in 2013.  The basic idea was to refresh the user experience for the HR functionalities within XSS (think self service for HR Professionals), as well as ESS and MSS. This is a response to some of SAP’s competitors (e.g. Workday) and the overall direction needed from SAP to provide functionality outside of the SAP GUI.

Some other useful blogs on the subject include those from Jarret Pazahanick (SCN | Twitter)  in SCN:

New SAP HCM Functionality – HR Renewal 1.0 – Initial primer (dated June 1, 2012)

SAP New HR Renewal Functionality and Roadmap – Additional information (dated Oct 10, 2012) from Jarret on HR Renewal.

SAP HCM Enhancement Package 6 and HR Renewal – Overview (from Dec 19, 2012)  of a key points of an HR Renewal Podcast

HR Renewal, ESS, MSS
Landing Page for HR for HR Renewal

Jarret also did a nice podcast not too long ago with the folks from Insider Learning Network. You can listen to that here.

For those of you who have a license to SAPExperts, you can read here about the HR Renewal program from Jean-Bernard Rolland, Vice President, HR Solutions, SAP.  (SAPExperts Login Required)

The standard SAP Documentation is here for HR renewal 1.0 Support Package (SP) 10, which is also referred to as “HR renewal 1.0 Feature Pack 3”.

For additional information on the HR Renewal, you can check out the SAP Note 1701634 (HR renewal 1.0: Release Information Note). (SAP Marketplace Login Required). You’ll also want to check out SAP Note 1691232 (Installing SAP HR renewal 1.0 on ERP 6.0 EHP6). (SAP Marketplace Login Required).

If you are on Twitter, you can follow the Solution Owner, Robert Moeller. His handle is @Robert_SAP. In fact, he sat down with the SAP HCM Insights Podcast team to record a session which you can listen to here.

Below is the latest Product availability matrix from SAP, where you can clearly see:

  • HR Renewal is the successor to the MSS Add-On 1.0
  • SAP enhancement package 6 for SAP ERP 6.0 is a prerequisite
  • No current successor products/releases for this at this time
HR Renewal
Product availability matrix/version for HR Renewal

HR Desktop

For those companies not on ECC 6.0 Enhancement Package 6, or for those looking for alternatives to SAP’s HR Renewal functionality, Worklogix’s HR Desktop offers another compelling UI for SAP HCM. The HR Desktop offers a full suite HCM visualization, including quick access to employee information and organizational data. HR Desktop forms an important backbone for Worklogix’s eForms (HCM Processes & Forms). For more information about the HR Desktop, click here, or you can contact me directly.

HR Desktop Employee Profile
Employee Profile HR Desktop by Worklogix

 

HR Desktop Form Wizard
HR Desktop Form Wizard by Worklogix

Mobile Desktop

In addition to this, the HR Desktop has a mobile framework for customers. The mobile framework – call the Mobile Desktop – offers customers with a cost-attractive solution to manage HR processes end-to-end from a mobile device.

Mobile Desktop
Menu screen for the Mobile Desktop by Worklogix
Mobile Desktop
Approval screen for the Mobile Desktop by Worklogix

Regardless of technology choice above (or other options), it is clear that SAP customers are gaining more options on how to deploy their applications, and moreover – how to deploy applications using a user interface that will provide a consumer-grade experience to the end user.

Usability predicts user adoption. In today’s world, this is necessity and not a luxury.

Until next time,

Jeremy

 

Attention All Comp Geeks: Conference Time, 2013!

Compensation, Talent Management, , , ,

Hear ye, Hear ye, calling all Compensation geeks… will you be joining me at the WorldatWork Conference in Philly at the end of this month?  There’s still time to register.

WorldatWork

Total Rewards 2013
Total Rewards 2013

The annual WorldatWork conference will be held April 29-May 1, with loads of great information for those in the Compensation profession.  This is the quintessential event for Total Rewards Professionals. Check out the quick schedule of the event here and the complete list of workshops here.

This year, I am happy to be presenting a case study with one of our customers, Perrigo, on how we used technology (specifically SAP’s Enterprise Compensation Management module) to deliver a best-in-class compensation solution for their employees, managers, and HR Professionals worldwide. Our session is at 9-10am ET on Tuesday, and official session title is: “Leveraging HR Technology to Build a Strategic Human Capital Platform” (Session Code T07T1). I am privileged to be presenting with Stacey Petrey Ed.D., CCP, VP of Global Compensation and Benefits, Perrigo. Stacey is a compensation visionary and truly understands how technology can support the needs of the business.

I have been lucky to be part of an organization (Worklogix) that has one of its core competencies in Compensation. We have several robust solutions, including a Compensation solution that will knock your socks off.   I have authored five books from SAP PRESS including Enterprise Compensation Management. For a full list of my titles, you can also check out my author page on Amazon.

Some of the other sessions that I plan on attending (and why!) include the following:

“New Frontiers in Reward Design: Six Key Learnings from Behavioral Economics” (Session Code: C19T5)  by David W Cheatham, CCP, Director Compensation, Coca-Cola Company.  I know David from compensation work we did with The Coca-Cola Company, and am always impressed with what he has to say.

“Fantasy and Reality in Academic Research on Rewards” (Session Code: C09T2) by Barry Gerhart, Ph.D., Professor, University of Wisconsin; Kevin F Hallock, PhD, Director Institute for Comp Studies, Cornell University; Gerald E Ledford, Jr, Senior Research Scientist, Center for Effective Organizations; Michael H. Schuster, Ph.D., CHRS, Professor and Consultant, U.S. Coast Guard Academy.  I am always intrigued at what academia can teach us in the business world.  Of course, I am also always supportive of anyone from my alma mater, Cornell.

“Perception Is Reality: The Importance of Pay Transparency to Employees and Organizations” (Session Code: C07M3) by Robert J Centonze, CBP,CCP, CEBS, VP Global Compensation & Benefits, Campbell Soup Company; Nora E Costa, CCP, GRP, Sr. Director, Corporate Compensation, CVS Caremark; Rena Rasch, Ph.D., Manager, Research, Kenexa High Performance Institute; Mark A Szypko, CCP, GRP, Managing Director Compensation, Kenexa, an IBM Company.  I like the topic as well as the mix of speakers between industry experts and analysts.

“From New Technology Smog to Cloud 9: An Overview of Today’s Hot Technologies and What’s Right for Your Organization”, Session Code: T05T5 by Kimberly L. Seals, CCP, Senior Partner, Mercer. Love the title, and session topic is just up my alley.

Will I see you there?  If so, please be sure to say hello at my session, or anytime during the conference. If not, I will be providing some coverage on my Twitter account @jeremymasters.

See you soon (I hope)!

Jeremy

 

got mobility? HR Apps will Rule the World

HR2013, Mobility, MSS, SAPInsider, SuccessFactors, Uncategorized, , ,

Alright, maybe the title is a bit extreme, but I have seen a lot of excitement lately around mobility and HR. The question is not if mobility will hit mainstream HR platforms (be it on premise or SaaS), but rather how fast it will catch on.

So first things first, do you remember this?

Motorola DynaTAC8000X
Motorola DynaTAC8000X

It’s the Motorola DynaTAC8000X. For those old enough, the DynaTAC may be best known for being used in the 1987 movie Wall Street, starring Michael Douglas as corporate raider Gordon Gecko. Whether or not you were a fan of the movie, it’s pretty amazing to see this phone in action.

We have come a long way from the Motorola, having lived through the rule of Blackberry in the corporate world, until Apple came along with its iPhone and iPad innovations and flexed its muscles…

And now I reflect further on mobility, as I am getting ready for my HR Forum Q&A on the SAP Insider Learning Network, for Wednesday, April 17, 2013 at 12:30-1:30pm EDT. The session title is Leveraging HR mobile apps: Mobility with SAP ERP HCM and SuccessFactors. (Please register for this ahead of time – you can also go ahead and leave questions already on the site.)

During my session at HR 2013 in Vegas, I felt a strong connection with my audience. Lots of interest – as well as – lots of questions around what SAP and SuccessFactors has in their offering. During my session “Guidelines and Best Practices for Deploying ESS and MSS on Mobile Devices“, (which I am also presenting at the SAPInsider Europe conference in Amsterdam in June), I was able to articulate a few themes that seemed to resonate well with colleagues.

Performing HR transactions on a mobile device?

Yeah! Performing HR transactions on a mobile device will become the norm and not the exception in the not-so-distant future. In 2011, Gartner predicted that 40% of ESS and MSS transactions will be performed on a mobile device by the year 2015.  Whether or not we will achieve this number is not the point here.  Another interesting stat: In 2015, projected sales of smart phones/tablets will be 1.7 billion units, whereas the projected sales of PC/laptops will be 400 million units. Definitely makes you scratch your head.

Bring Your Own Device

BYOD is leading the charge where consumer IT is the pioneer. We demand our HR apps to work a certain way since we use Facebook, LinkedIn, Twitter, Amazon, and Google on a daily basis. In fact, on the same device we shop Diapers.com, we can also update our performance management plan, or approve leave requests, or look at the current headcount numbers. Pretty amazing.

Consider This!

If you are going mobile for HR, here are some quick consideration areas:

Functionality – will depend on several factors including your device type (tablet, smart phone) but think about what processes actually make sense to be on a mobile device and what processes don’t;

Size/User Experience  – screen real estate matters; be sure to think about the user experience when operating a smart phones or tablet;

Connectivity – between WiFi and cellular networks, you can connect just about anywhere (work, home, airport, plane!);

Security and Infrastructure – understanding options around MDM (Mobile Device Management) software like SAP Afaria, and MEAP (Mobile Enterprise Application Platform) like SUP (Sybase Unwired Platform); and lastly,

Deployment Model: Are you developing native applications or web mobile applications?  This is an ongoing debate that has no winner. Some are of the ilk that there is no match to developing native mobile applications (using Objective C for iOS, Java for Andriod, etc.) so as to fully unearth the powers within the device (including its hardware, like camera functions). And then, there are others who believe HTML5 is the holy grail and browser-based access to applications is the most efficient and sensible option (e.g. for upgrades). There are pros and cons in both camps.

The Store is Open for Business

Last, did you know SAP has a store just like Apple has iTunes, Google Android has Google Play, Windows has Windows Store, and BlackBerry has AppWorld? You can find it at http://store.sap.com/. There’s also a mobile app for it on iTunes.

SAP mobile application iTunes
SAP Mobile Application Store

In addition to the SAP-built applications, the SAP vendor eco-system is also pushing the envelope and making some important innovations in this area as well. My company, Worklogix, has created some incredibly powerful mobile applications that our clients are loving. See below screen shot of Worklogix’s Mobile Desktop – which gives HR and Managers the ability to view their team (span-of-control), and initiate or approve transactions such as promotions, changes in position, termination, and hire/rehires.

Worklogix Mobile Desktop for HR and Managers
Worklogix Mobile Desktop

 

Have any questions on the above? Please don’t hesitate to leave a comment, or contact me directly. Thanks!

 

Thoughts from HR2013

ESS, HR2013, SAP HCM, SAPInsider, Self Services, SuccessFactors, Talent Management, , , , , , , , ,

Hi gang,

Just back from a great conference held by the SAPInsider team from Wellesley Information Services. Like past years, this year was great. Here are some of my takeaways, impressions, and lasting thoughts while still fresh in the brain:

  1. The messaging was clearer, but the sales pitch needs to go. The good news from the conference was that SAP and SuccessFactors did a much better job at the positioning of the strategy/roadmap than last year. I thought David Ludlow did a nice job with the message delivery at the keynote. Outside of the keynote, the sessions largely had the same quality and diversity in previous years (great job to SAPInsider, Riz, and Amy Thistle). My session on mobility really resonated with the audience, as did many important subjects on integration and HANA. The only downer for me was that there was selling in some of the vendor-led presentations. This is a customer-driven event and it should focus on ‘how-tos’, case studies, and best practices. Let’s focus on describing the options for our customers and how we can help drive successful deployments.
  2. Impressed with access to SAP and SuccessFactors staff. This year more than any other we had more SAP/SuccessFactors representation at the conference. Also, some SAP folks were available on Twitter throughout the conference, such as @watchthewave and  @brianclendenin which enabled us to clarify some items right then during the conference. For example, I had a question around Plateau’s performance management offering that was clarified by a SuccessFactors VP in about 1 hour. I learned first hand how powerful social can be, especially in a conference setting.
  3. Innovation around HR Renewal and deployment challenges. Like others, I saw some cool things around HR Renewal, but am concerned around how quickly it can be adopted by the bulk of customers. First , it does require the customer to be at a certain version/patch: SAP ERP 6.0,  Enhancement Package 6 on with SP Stack 03. What’s difficult here is that we have alot of things being thrown in front of customers from an ESS/MSS perspective: there was the conversion to Web Dynpro ABAP (which is now complete, as of EhP6), then there was CORBU, then HR Renewal for the HR Business Partner, then an extension of this for ESS and MSS. Also, throw in the mix of SAP Portal versus NetWeaver Business Client (NWBC). For those customers who are a SharePoint shop, NWBC is a consideration (to be consumed in a web part), but the challenge now is that SAP Portal is pretty well entrenched in SAP customers and it’s hard to rip that out at this point. When surveyed at my ESS/MSS customer session, about 80-90% were using the SAP Portal. Net new clients might be a different story. So we need to guide our customers in this hazy area. [As a side note, I was disappointed with the demo during the keynote, as it appeared slow (due to connectivity issues). At one point, the screen went blank. Also, the Employee Central demo appeared a bit slow during the keynote, and it was given shorter airtime (not sure why?).
  4. Some thoughts around functionality offerings of SAP/SuccessFactors:
    1. Jobs2Web adds huge capability for the Recruiting solution from a social (SocialMatcher) and candidate User experience perspective. However, the recruiter functionality (original SuccessFactors Recruiting) needs improvement, which I hope is an area of innovation for SAP/SuccessFactors.
    2. Performance management (and goals) continues to be a strong and compelling offering. I’m not sold on the use case of the new goals app for my iPhone, but the offering in sum is functionality rich.
    3. Qualifications management is a key issue needing a solution. Since many customers maintain a qualifications catalog within their core HR system, and since the go forward solution is SuccessFactors, there needs to be a well-thought out plan to sync this within a hybrid environment.
    4. I believe the SAP on premise Enterprise Compensation Management (ECM) and SuccessFactors comp/variable pay are comparable in terms of functionality. I heard from several customers who will stay on premise with compensation since their variable pay calculations/business process need special attention.  Those that have SAP Payroll on premise, I also see value in coupling the comp with the payroll.
    5. We need more clarity in the Workforce Analytics and HANA areas. From the information I gathered, and from the customers I met with, there is still alot of confusion around the strategy on premise v. cloud, around these two items.  I suspect we will hear more about these items during SAPPHIRE in May.
    6. Employee Central needs to grapple with the concurrent/ global employment use case since it currently cannot handle multiple contracts. Again, an area SAP/SuccessFactors needs to invest in.
    7. Time management was largely absent during the sessions and throughout the conference.
    8. Cloud Payroll was mentioned at a very high level. When will we hear more about this?

Next stop is the 2013 SAPPHIRE/ASUG conference. Hope to see all my friends there, and learn more!

Please follow me on Twitter at @jeremymasters

Top 5 Things I Plan to Do at HR2013 in Vegas

Compensation, ESS, HR2013, SAP Consulting, SAP HCM, SAPInsider, , , , ,

Given that SAPInsider’s HR2013 conference is only a few days away, I wanted to give you my suggestions on what things you should not miss while you are there. I have been attending and presenting at the SAPInsider conferences since 2006. These conferences are the best forum out there for providing SAP HR information to customers (prospective and current) as well as consultants (old school and newbies), since there is so much variety in the sessions. There are sessions that are strategic in nature (e.g. SAP HCM’s roadmap), functional in nature (e.g. what are the selected innovations in SAP’s Compensation functionality?), as well as technical (e.g. step-by-step guide on how to configure/deploy a specific module, functional area in SAP).

During my time there, these are some of the things that I plan to do, which I hope you take advantage of too:

  1. Check out great sessions with the HR speakers. This year we have more sessions than ever – it’s insane! For example, I will check out hyperCision‘s Brandon Webb in his session Guidelines and tips for mobilizing HR applications. Brandon has done some neat things in the mobile space which you should see. Also, I will be speaking about mobility in my session Guidelines and best practices for deploying ESS and MSS on mobile devices.
  2. Visit the SAP PRESS bookstore. The SAP PRESS bookstore is always well-located so I am sure you won’t miss it. Don’t forget to say hello to Sir Jon Kent (ok, I made up the Sir part, but I believe he should be knighted). Jon and the rest of the SAP PRESS team are a great group – they are now offering eBooks for their titles which customers are loving. I have worked with Jon for many years, as well as other awesome SAP PRESS folks, including acquisitions editor, Katy Spencer and Developmental Editor, Emily Nichols. The later two are helping me with my latest SAP PRESS book SAP HCM Infotypes. New this year there will be Q&A sessions with authors of some of the latest books. Venki Krishnamoorthy will be with me on Wednesday, Feb 27 at the SAPInsider Booth for the SAP PRESS Authors Q&A on SAP ERP HCM InfoTypes. If you haven’t met Venki, you should – he is a knowledgeable consultant, and all-around great person. Also, on Tuesday, Feb 26, Joe Lee and Luke Marson will be at the SAP Insider Booth for the  SAP PRESS Authors Q&A on Talent Management. Their informative book on SAP Talent Management came out last year.
  3. Hang out with some knowledgeable folks at the Ask-The-Experts sessions. This year we have an incredible batch of experts on both Tuesday night (from 6-6:45pm) and Wednesday night (5:45-6:30pm) during the Evening Reception. This is a nice forum where you can (literrally sit down) and grab some quality time with Karie Willyerd, Doug Whittle, Jeremy Masters, Luke Marson, Prashanth Padmanabhan, Brandon Toombs, Danielle Larocca, Jennifer Adams, Martin Gillet, Jacob Crane, Mark Ingram, Brigid Sternberg, Sylvia Chaudoir, Jarret Pazahanick, Steve Bogner, Sharon Newton, Eric Wood, and Paul Hopkins. Wow, that’s quite a group.
  4. Listen to the new SAPExperts panel discussions. New this year is a forum where you can spend some informal time with select authors from the HRExpert magazine (as part of SAPExperts). Check out Luke Marson‘s SAPexperts LIVE: A consultant’s view of how the SuccessFactors acquisition affects SAP customers; Jennifer Adams‘ SAPexperts LIVE: How to use standard configuration to automate declining negotiated leave balances, Venki Krishnamoorthy SAPexperts LIVE:  Talent groups in SAP E-Recruitment target the right candidate.  Also, I am also hosting a panel session, SAPexperts Panel Discussion: Recent Enhancements to Employee Self-Service/Manager Self-Service, Moderator: Jeremy Masters, Worklogix; Panelists: Gertrud Beisel, SAP Labs; Jacob Crane, EPI-USE America; and Michael White, Exaserv. These should be excellent sessions since you can actively dialog with the authors on your most burning questions.
  5. Meet Amy Thistle, the conference producer. Tell her your feedback directly. Amy is great because she listens. Our candid feedback enables her (and the entire SAPInsider team) to make the conference better and better each year.

In summary, I am excited about this year’s conference. Participation is way up, and I am sure there will be lots of energy. It will be great to meet up with my friends and meet new ones. Please stop by at one of my sessions, or you can also visit me at the Worklogix booth (#640) in the Exhibition Hall.  To see the full list of sessions, exhibitors, and all the other action, you can check out the SAPInsider website.  Also, follow tweets from the gang (and others) mentioned above during the conference, hashtag will be #HR2013

Good bye for now, and see you in Vegas!

Jeremy

SAP Insider Q&A: ESS, MSS, and Portal Talk – A Great Conversation with Customers

ESS, MSS, SAP Consulting, Self Services, , , ,

On November 27th, I hosted another SAPInsider Q&A forum with over 50 participants. The good turnout did not surprise me as I have talked with many customers asking about the new ESS and MSS functionality and also the deployment options available (NWBC, SAP Portal, 3rd party, vendor-provided, Cloud, etc.).  There were a ton of great questions. You can check out my the recorded session here.

A few takeaways from the event for me were as follows:

  1. Still a lot of interest for customers wanting to implement basic ESS and MSS (even for the first time).  Basic time entry and attendance is still much in demand for customers, as well as benefits, pay statement, and other more “basic” self services. This is especially true for many of the smaller or mid-size customers.
  2. There is lots of talk around the newer EhP5 and EhP6 services, including the new deployment options.  I have seen some customers looking at SharePoint and WebSphere for their portal (content management), but by far customers seem to be sticking to their SAP NetWeaver Portal investment.  Since becoming enterprise-grade years back, I feel confident the SAP Portal is here to stay for most customers already running it for their HR services (and/or as their enterprise portal). Ripping it out and going NWBC might not make much sense for them right now given their provisioning is already being handled via the portal.
  3. Confusion around prerequisites and sequencing of Enhancement Package upgrades. Whether the customer is going to EhP5 or EhP6, there seems to be a lack of good content. You can start here for MSS content, and here for ESS content. Also, check out SAP Note  1588625 (Release information for Manager Self-Services Add-On 1.0) as well as SAP Note 1450179  (ESS Based on Web Dynpro ABAP Available as of EHP5) . These two notes should provide some good high overview of the current ESS and MSS offerings. Customers are realizing the differences between the Enhancement Pack and the Business Functions – Enhancement Packs are a BASIS activity versus Business Functions are for Functional consultants (this is a generalization, but the point is that the business functions is where we actually switch on the functionality). For those who want a baseline, please check out my ESS/MSS SAP PRESS book  as well as Marin Gillet’s SAP PRESS book.

I am hosting another HR Forum on Talent Management, on January 23 at 12:30pm EST. Please join me then and let’s have another great conversation about Talent!

You can follow me on twitter at @jeremymasters

Best,

Jeremy

 

My Impressions from the HR2012 Singapore Event

SAP HCM, Self Services, SuccessFactors, Talent Management, , ,

Hi there,

I just returned from Singapore this weekend, and I wanted to provide some impressions from the HR 2012 conference that I attended and presented at. I know that not all my colleagues had the opportunity to attend, so I thought I would write a few quick thoughts that I took away.

  1. Same challenges, different time zone. No matter which time zone you’re in, country you live in, or language you speak, I am continuing to see the same challenges with HR and IT professionals. User adoption (usability), roadmap questions on SFSF and SAP, and the need for strong online form processing (eForms)-among others!- continue to plague SAP customers in all areas in the world. This year, I had the fortune to speak in Vegas, Milan, and now Singapore, so I got a decent sampling from customers in the North America, EMEA, and AsiaPac markets.
  2. User experience continues its dominating theme. User adoption of self service for employee, managers, and HR is still a huge part of successful implementations. My session on usability was well-received, with many heads shaking in the audience as we looked out for usability challenges with SAP portal applications as they are today. The audience was intrigued by the new HR Renewal functionality that I discussed. A good blog with some screenshots can be found here, authored by Jarret Pazahanick. SAP has hit a cord on this one, as I imagine most on premise customers will be interested in exploring how to exploit this innovation.
  3. SuccessFactors story re-introduced. Raj Sundarason, VP Human Capital Management Solutions from SAP, did a nice job at the HR Plenary address, especially re-introducing the SuccessFactors story and the benefits offered by a cloud solution. The options (full cloud, on premise, and hybrid) were again explained to the customers, and there was definitely some interested faces in the crowd.  There was also the same general concern on the roadmap and, especially questions on how talent management in the cloud would/could play into their existing framework since some of them were already implementing (or had recently implemented) some or all of SAP’s talent management modules.  This is a work in progress of course, but kudos to Raj for a job well done.
  4. Mobile. Interest in mobile, but not as pronounced as I was expecting considering how heavy SmartPhone usage is in this area of the world. However, I suspect folks (desperately) want this but know that they need to “walk before they can run” with respect to their existing situation (i.e., most customers I talked to were still trying to nail down a self-service strategy).
  5. Singapore is a fabulous city and country. This was my first time in Singapore and had a great time, meeting some really great people, and seeing some really amazing sites.

Looking forward to the opportunity of being back next year for the AsiaPac HR2012 conference.  Although the flight was a tough one (20 hrs in all: JFK-NRT-SIN), it was well worth the trip.

Thanks again to everyone at SAPInsider for this opportunity, and for the customers and friends I met while there.

@jeremymasters